ORDERS

Cancel order

Cancellations are generally NOT accepted. Please only place orders for items that you are sure of purchasing. We do not offer refunds for change of mind.

In case it is absolutely required, or you request any changes, please contact

cs@enterbay.com immediately. Be sure to include your order number! However, we will NOT be able to cancel or adjust any orders once they’ve been shipped.

Change address

Please email our Customer Care team at cs@enterbay.com as quickly as possible with your order number and your updated address. We are only able to make changes before it process into the packing process. Once it has been shipped, we are unable to change the shipping address.

Package damaged

We are not able to guarantee mint condition packaging. We will not be responsible for any creases, dents, scratches or any superficial imperfections to the packaging that occurred during shipping itself as long as the toy itself is not damaged. For the damages of the original package or carton box, their package or box and the goods may not be returned or exchanged. We are unable to provide replacements for any damaged outer shipping box or packaging.

If you need further assistance, please contact us at cs@enterbay.com within 14-days from the receipt of your shipment with photo(s) attached.

Received incorrect item

Please email us at cs@enterbay.com for assistance. Kindly provide us with your order no. and photos of the received product, we will resolve this as quickly as possible.